New Ways of Working in IT
Most of our classroom training courses take place in Belgium (Edegem) or The Netherlands (Breda). Please click the button with the desired date to check the exact location of the training.
The ICT sector is irrevocably going into the direction of agile and lean work. More and more companies are using DevOps. ICT is fully involved in digital transformation by thinking along with the business departments. All this should help create value and customer experience. To create and support ICT-services, a lot of companies embrace the ITIL© service management processes.
This means that ICT employees need to get to know these new tendencies and discover their benefits. This will motivate them to replace 'old school' methods with the modern ways of working. During this training, we give a powerful overview that invites the participants to reflect on where these new tendencies can bring added value for their company.
Every manager and employee in technology departments who:
Want to inform themselves of the new tendencies through a balanced overview in one workshop
Want to find out which good practices are certainly worthwile to use
Want to create a new mindset for themselves or for colleagues: how do we get out of old school thinking?
Feel a need to start working differently due to pressure from the business and the changing customer needs.
The training is pragmatic: we use a minimum amount of theory and provide many pragmatic examples and cases that encourage implementation in your own environment. The aim is to find out what works best for you so that you can come to your own 'framework of common sense', in which your way of working is improved by the concepts you learned about in this training.
There are no mandatory prerequisites for this training.
Waterfall versus agile
'Minimum viable product'
Working in iterations
Self organizing teams
Priortisation of the work
Visualizing the work: Kanban
Quality from the source: avoiding waste
Value identification: the hunt for activities that do not instill anything for the customer is open
Creating a value stream aimed at customers
Simplify mainly to automate
Development and Operations work in one team to continuously develop and deploy software.
Reduced Time to market with high quality software
A release is a routine
Software eats the world: how to counter 'technical debt' and fragility
Automated testing and deploying
From digitisation to digital transformation
The customesr wants to do more themselves: how to enable the customer and maximize customer experience
How do you recognize digital transformation opportunities?
What can you surprise your competitors by being disruptive?
Create value according to service management processes
What services should always do: to make the customer choose for your products and services, and eliminate as much as possible costs and risks
Prioritizing services: not everything is equally important!
The 4 dimensions: the right mindset in the organization, the right value streams , the right ICT solutions & infrastructure and the right suppliers
Concrete processes such as (among others) incident-, problem-, request-, configuration- and change management