The exam is included in the price.
Most of our classroom training courses take place in Belgium (Edegem) or The Netherlands (Breda). Please click the button with the desired date to check the exact location of the training.
IT organisations can optimally align their services, processes, people and technology with business strategy and customer needs by applying the ITIL® service management framework. ITIL® offers guidelines and best practices to create value by providing the right digital services and supporting them with high-quality processes. ITIL® is the most applied best practice framework in service management worldwide, both in the public and private sector, from SMEs to multinationals. After this training, you will know how to apply the ITIL® service management framework in your organisation.
Managers and employees of service providers, IT departments and IT organisations, application and project managers.
You can expect an interactive course with presentations, exercises and case studies. After completing the course, you will also be fully prepared for the certification exam.
There are no mandatory prerequisites for this training.
The following topics will be discussed during the course:
Make a difference with IT service management
The most important concepts of ITIL4®
The 4 dimensions of IT service management
Create value with the ITIL4® service value system
Co-creation of value with customers and other stakeholders
The guiding principles
Drawing digitizable value streams
Concrete practices of ITIL4®
General management practices
Service management practices
Technical management practices
Governance and continuous improvement
On the last day of the training course, you can take the ITIL4 Foundation exam. The exam is web-based. It concerns a 40-question multiple choice exam, and you need to answer at least 26 questions correctly to pass.