ITIL4 Foundation

ONLINE TRAINING
January 18 - 20 2021
CLASSROOM TRAINING
April 21 - 23 2021
September 13 - 15 2021
October 27 - 29 2021
Training Cost
ONLINE TRAINING
1.300 EUR (VAT ex.) per person
CLASSROOM TRAINING
1.450 EUR (VAT ex.) per person
EXTRA

The exam is included in the price.

Practical informationClass from 9 AM to 5 PM
LanguageEnglish (unless all attendees speak Dutch)
Location

Most of our classroom training courses take place in Belgium (Edegem) or The Netherlands (Breda). Please click the button with the desired date to check the exact location of the training.

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Upon your request we can organize this training for you.
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Duration

3 days

Course overview

IT organisations can optimally align their services, processes, people and technology with business strategy and customer needs by applying the ITIL® service management framework. ITIL® offers guidelines and best practices to create value by providing the right digital services and supporting them with high-quality processes. ITIL® is the most applied best practice framework in service management worldwide, both in the public and private sector, from SMEs to multinationals. After this training, you will know how to apply the ITIL® service management framework in your organisation.

Who should attend this training

Managers and employees of service providers, IT departments and IT organisations, application and project managers.

Course Objectives

You can expect an interactive course with presentations, exercises and case studies. After completing the course, you will also be fully prepared for the certification exam.

Prerequisites

There are no mandatory prerequisites for this training.

Course Content

The following topics will be discussed during the course:

  • Make a difference with IT service management

  • The most important concepts of ITIL4®

  • The 4 dimensions of IT service management

  • Create value with the ITIL4® service value system

  • Co-creation of value with customers and other stakeholders

  • The guiding principles

  • Drawing digitizable value streams

  • Concrete practices of ITIL4®

    • General management practices

    • Service management practices

    • Technical management practices

  • Governance and continuous improvement

Certification

On the last day of the training course, you can take the ITIL4 Foundation exam. The exam is web-based. It concerns a 40-question multiple choice exam, and you need to answer at least 26 questions correctly to pass.

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This training in-company?
Upon your request we can organize this training for you.
CONTACT US