ITIL4 Foundation Fast Track
The exam is included in the price.
Most of our classroom training courses take place in Belgium (Edegem) or The Netherlands (Breda). Please click the button with the desired date to check the exact location of the training.
This two-day training is intended for people who have already followed an ITIL® V3 training and / or have completed the corresponding ITIL® V3 certification. You already have insight into how IT organisations can use the ITIL® service management framework to optimally align their services, processes, people and technology with the business strategy and customer needs. During this course, we will explain the differences with the new version ITIL4®. The main driver is ‘the fourth industrial revolution’: digitisation, Internet of Things and new ways of working within IT service management that are much more "lean" and "agile".
Managers and employees of service providers, IT departments and IT organisations, application and project managers. This training is intended for people who already completed an ITIL® V3 training and/or obtained the corresponding ITIL® V3 certification.
You can expect an interactive course with presentations, exercises and case studies. After completing the course, you will also be fully prepared for the certification exam.
You already completed an ITIL® V3 training and/or obtained the corresponding ITIL® V3 certification.
The following topics will be discussed during the course:
Make a difference with IT service management
The most important concepts of ITIL4®
The 4 dimensions of IT service management
Create value with the ITIL4® service value system
Co-creation of value with customers and other stakeholders
The guiding principles
Drawing digitizable value streams
Concrete practices of ITIL4®
General management practices
Service management practices
Technical management practices
Governance and continuous improvement
On the last day of the training course, you can take the ITIL4 Foundation exam. The exam is web-based. It concerns a 40-question multiple choice exam, and you need to answer at least 26 questions correctly to pass.