ITIL4 Foundation Fast Track
This two-day training is intended for people who have already followed an ITIL® V3 training and / or have completed the corresponding ITIL® V3 certification. You already have insight into how IT organizations can use the ITIL® service management framework to optimally align their services, processes, people and technology with the business strategy and customer needs. During this course, we will explain the differences with the new version ITIL4®. The main driver is ‘the fourth industrial revolution’: digitization, Internet of Things and new ways of working within IT service management that are much more "lean" and "agile".
Who should attend this training
Managers and employees of service providers, IT departments and IT organizations, application and project managers. This training is intended for people who already completed an ITIL® V3 training and/or obtained the corresponding ITIL® V3 certification.
You already completed an ITIL® V3 training and/or obtained the corresponding ITIL® V3 certification.
You can expect an interactive course with presentations, exercises and case studies. After completing the course, you will also be fully prepared for the certification exam.
The following topics will be discussed during the course:
Make a difference with IT service management
The most important concepts of ITIL4®
The 4 dimensions of IT service management
Create value with the ITIL4® service value system
Co-creation of value with customers and other stakeholders
The guiding principles
Drawing digitizable value streams
Concrete practices of ITIL4®
General management practices
Service management practices
Technical management practices
Governance and continuous improvement
The exam is webbased. It concerns a 40-question multiple choice exam, you pass the exam when you answer at least 26 questions correctly. All participants will receive a voucher with access codes for the exam. You can take the exam whenever you want, at home, for example. The choice is yours!
The training is organized in collaboration with Strict, ATO of Peoplecert.
Meet the trainer
Early Bird (until 1 month prior training)
850 EUR (VAT excluded) per person
950 EUR (VAT excluded) per person
Online Exam Voucher (included in training price)
From 9 AM to 5 PM
English (unless all attendees speak Dutch)
De Villermontstraat 9
This training in-company?
Upon your request we can organize this training for you.