ITIL4 Foundation Fast Track

Download Course Description

Duration

2 days


Overview

This two-day training is intended for people who have already followed an ITIL® V3 training and / or have completed the corresponding ITIL® V3 certification. You already have insight into how IT organizations can use the ITIL® service management framework to optimally align their services, processes, people and technology with the business strategy and customer needs. During this course, we will explain the differences with the new version ITIL4®. The main driver is ‘the fourth industrial revolution’: digitization, Internet of Things and new ways of working within IT service management that are much more "lean" and "agile".


Who should attend this training

Managers and employees of service providers, IT departments and IT organizations, application and project managers. This training is intended for people who already completed an ITIL® V3 training and/or obtained the corresponding ITIL® V3 certification.


Prerequisites

You already completed an ITIL® V3 training and/or obtained the corresponding ITIL® V3 certification.


Course Content

You can expect an interactive course with presentations, exercises and case studies. After completing the course, you will also be fully prepared for the certification exam.

The following topics will be discussed during the course:

  • Make a difference with IT service management

  • The most important concepts of ITIL4®

  • The 4 dimensions of IT service management

  • Create value with the ITIL4® service value system

  • Co-creation of value with customers and other stakeholders

  • The guiding principles

  • Drawing digitizable value streams

  • Concrete practices of ITIL4®

    • General management practices

    • Service management practices

    • Technical management practices

  • Governance and continuous improvement


Certification

The exam is webbased. It concerns a 40-question multiple choice exam, you pass the exam when you answer at least 26 questions correctly. All participants will receive a voucher with access codes for the exam. You can take the exam whenever you want, at home, for example. The choice is yours!

The training is organized in collaboration with Strict, ATO of Peoplecert.


Meet the trainer

 

Enroll here


Training cost

Early Bird (until 1 month prior training)
850 EUR (VAT excluded) per person

Full Price
950 EUR (VAT excluded) per person

Online Exam Voucher (included in training price)

Practical details

Classroom
From 9 AM to 5 PM

Language

English (unless all attendees speak Dutch)

Location

De Villermontstraat 9
2550 Kontich
Belgium

This training in-company?

Upon your request we can organize this training for you.