IT organizations can optimally align their services, processes, people and technology with business strategy and customer needs by applying the ITIL® service management framework. ITIL® offers guidelines and best practices to create value by providing the right digital services and supporting them with high-quality processes. ITIL® is the most applied best practice framework in service management worldwide, both in the public and private sector, from SMEs to multinationals. After this training, you will know how to apply the ITIL® service management framework in your organisation.
Who should attend this training
Managers and employees of service providers, IT departments and IT organizations, application and project managers.
There are no mandatory prerequisites for this training.
You can expect an interactive course with presentations, exercises and case studies. After completing the course, you will also be fully prepared for the certification exam.
The following topics will be discussed during the course:
Make a difference with IT service management
The most important concepts of ITIL4®
The 4 dimensions of IT service management
Create value with the ITIL4® service value system
Co-creation of value with customers and other stakeholders
The guiding principles
Drawing digitizable value streams
Concrete practices of ITIL4®
General management practices
Service management practices
Technical management practices
Governance and continuous improvement
The exam is webbased. It concerns a 40-question multiple choice exam, you pass the exam when you answer at least 26 questions correctly. All participants will receive a voucher with access codes for the exam. You can take the exam whenever you want, at home for example. The choice is yours!
The training is organized in collaboration with Strict, ATO of Peoplecert.
Meet the trainer
Early Bird (until 1 month prior training)
1.300 EUR (VAT excluded) per person
1.450 EUR (VAT excluded) per person
Online Exam Voucher (included in training price)
From 9 AM to 5 PM
English (unless all attendees speak Dutch)
De Villermontstraat 9
This training in-company?
Upon your request we can organize this training for you.