ITIL4 Foundation

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Duration

3 days


Overview

IT organizations can optimally align their services, processes, people and technology with business strategy and customer needs by applying the ITIL® service management framework. ITIL® offers guidelines and best practices to create value by providing the right digital services and supporting them with high-quality processes. ITIL® is the most applied best practice framework in service management worldwide, both in the public and private sector, from SMEs to multinationals. After this training, you will know how to apply the ITIL® service management framework in your organisation.


Who should attend this training

Managers and employees of service providers, IT departments and IT organizations, application and project managers.


Prerequisites

There are no mandatory prerequisites for this training.


Course Content

You can expect an interactive course with presentations, exercises and case studies. After completing the course, you will also be fully prepared for the certification exam.

The following topics will be discussed during the course:

  • Make a difference with IT service management

  • The most important concepts of ITIL4®

  • The 4 dimensions of IT service management

  • Create value with the ITIL4® service value system

  • Co-creation of value with customers and other stakeholders

  • The guiding principles

  • Drawing digitizable value streams

  • Concrete practices of ITIL4®

    • General management practices

    • Service management practices

    • Technical management practices

  • Governance and continuous improvement


Certification

The exam is webbased. It concerns a 40-question multiple choice exam, you pass the exam when you answer at least 26 questions correctly. All participants will receive a voucher with access codes for the exam. You can take the exam whenever you want, at home for example. The choice is yours!


The training is organized in collaboration with Strict, ATO of Peoplecert.


Meet the trainer

 

Enroll here


Training cost

Early Bird (until 1 month prior training)
1.300 EUR (VAT excluded) per person

Full Price
1.450 EUR (VAT excluded) per person

Online Exam Voucher (included in training price)

Practical details

Classroom
From 9 AM to 5 PM

Language

English (unless all attendees speak Dutch)

Location

De Villermontstraat 9
2550 Kontich
Belgium

This training in-company?

Upon your request we can organize this training for you.