Most of our classroom training courses take place in Belgium (Edegem) or The Netherlands (Breda). Please click the button with the desired date to check the exact location of the training.
This one-day course provides an overview of the ITIL® service management framework. The aim of this course is to create an understanding into how IT organisations can align their services, processes, people and technology with their business strategy and customer needs. It is an ideal course to bring yourselves and your colleagues in the right service- and process-oriented mindset.
Managers and employees of service providers, IT departments and IT organisations, application and project managers.
You can expect an interactive course with presentations, exercises and case studies.
There are no prerequisites for this training. Just come to the training with an open mind.
The following topics will be discussed during the course:
Make a difference with IT service management
The most important concepts of ITIL4®
The 4 dimensions of IT service management
Create value with the ITIL4® service value system
Co-creation of value with customers and other stakeholders
The guiding principles
Drawing digitizable value streams
Concrete practices of ITIL4®
General management practices
Service management practices
Technical management practices
Governance and continuous improvement