ITIL4 Awareness

ONLINE TRAINING
November 24 2020
February 25 2021
December 16 2021
CLASSROOM TRAINING
August 26 2021
October 19 2021
Training Cost
ONLINE TRAINING
445 EUR (VAT ex.) per person
CLASSROOM TRAINING
495 EUR (VAT ex.) per person
Practical informationClass from 9 AM to 5 PM
LanguageEnglish (unless all attendees speak Dutch)
Location

Most of our classroom training courses take place in Belgium (Edegem) or The Netherlands (Breda). Please click the button with the desired date to check the exact location of the training.

This training in-company?
Upon your request we can organize this training for you.
CONTACT US
Duration

1 day

Course overview

This one-day course provides an overview of the ITIL® service management framework. The aim of this course is to create an understanding into how IT organisations can align their services, processes, people and technology with their business strategy and customer needs. It is an ideal course to bring yourselves and your colleagues in the right service- and process-oriented mindset.

Who should attend this training

Managers and employees of service providers, IT departments and IT organisations, application and project managers.

Course Objectives

You can expect an interactive course with presentations, exercises and case studies.

Prerequisites

There are no prerequisites for this training. Just come to the training with an open mind.

Course Content

The following topics will be discussed during the course:

  • Make a difference with IT service management

  • The most important concepts of ITIL4®

  • The 4 dimensions of IT service management

  • Create value with the ITIL4® service value system

  • Co-creation of value with customers and other stakeholders

  • The guiding principles

  • Drawing digitizable value streams

  • Concrete practices of ITIL4®

    • General management practices

    • Service management practices

    • Technical management practices

  • Governance and continuous improvement

ENROLL NOW
This training in-company?
Upon your request we can organize this training for you.
CONTACT US