This one-day course provides an overview of the ITIL® service management framework. The aim of this course is to create an understanding into how IT organizations can align their services, processes, people and technology with their business strategy and customer needs. It is an ideal course to bring yourselves and your colleagues in the right service- and process-oriented mindset.
Organize your digital transformation with ITIL4®
We live in a time of unprecedented change, known as the "Fourth Industrial Revolution”. It is important for service providers to organize themselves in the right direction. After all, the right interaction between people, processes and digital technologies are crucial to be succesful. It is an ever faster and more complex environment, which requires organizations to be more flexible to remain relevant in this rapidly changing world. Lean and agile working have become a must. ITIL4® helps IT organizations to face these challenges.
Start your digital journey from your current situation
The best part about ITIL4® is that IT organizations can start their digital journey from the situation they are currently in. While designing the processes or value flows, organizations often notice that that a number of necessary basic practices are still not properly implemented, such as handling incidents or change and release control. These examples of basic practices are also covered in ITIL4®. After all, it is important to apply only those ITIL4® practices that are the best fit for you and your company. That way, your existing investments in services and processes are still protected. ITIL4® is a only a point of departure.
There are no prerequisites for this training. Just come to the training with an open mind.
You can expect an interactive course with presentations, exercises and case studies. After completing the course, you will also be fully prepared for the certification exam.
The following topics will be discussed during the course:
Make a difference with IT service management
The most important concepts of ITIL4®
The 4 dimensions of IT service management
Create value with the ITIL4® service value system
Co-creation of value with customers and other stakeholders
The guiding principles
Drawing digitizable value streams
Concrete practices of ITIL4®
General management practices
Service management practices
Technical management practices
Governance and continuous improvement
Who should attend?
Managers and employees of service providers, IT departments and IT organizations, application and project managers.
Meet the teacher
Joost Bertrem is our service management trainer. He guides people in technology departments and companies in implementing new value streams or to improve the present ones on a daily basis. During these missions, he uses his knowledge of best practice frameworks, of which ITIL© is a very significant one.
“I find it very important to motivate people to work on self-improvement so that not only customer satisfaction, but also the own job satisfaction increases. I aim to share this passion in my training courses.”
The training is organized in collaboration with Strict, ATO of Peoplecert.
500 EUR (VAT excluded) per person
From 9 AM to 5 PM
De Villermontstraat 9
This training in-company?
Upon your request we can organize this training for you.