ITIL4® Awareness

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Duration

1 day


Overview

This one-day course provides an overview of the ITIL® service management framework. The aim of this course is to create an understanding into how IT organizations can align their services, processes, people and technology with their business strategy and customer needs. It is an ideal course to bring yourselves and your colleagues in the right service- and process-oriented mindset.

Who should attend this training

Managers and employees of service providers, IT departments and IT organizations, application and project managers.


Prerequisites

There are no prerequisites for this training. Just come to the training with an open mind.


Course Content

You can expect an interactive course with presentations, exercises and case studies. After completing the course, you will also be fully prepared for the certification exam.

The following topics will be discussed during the course:

  • Make a difference with IT service management

  • The most important concepts of ITIL4®

  • The 4 dimensions of IT service management

  • Create value with the ITIL4® service value system

  • Co-creation of value with customers and other stakeholders

  • The guiding principles

  • Drawing digitizable value streams

  • Concrete practices of ITIL4®

    • General management practices

    • Service management practices

    • Technical management practices

  • Governance and continuous improvement

The training is organized in collaboration with Strict, ATO of Peoplecert.


Meet the trainer

 

Enroll here


Training cost

Early Bird (until 1 month prior training)
445 EUR (VAT excluded) per person

Full Price
495 EUR (VAT excluded) per person

Practical details

Classroom
From 9 AM to 5 PM

Language

English (unless all attendees speak Dutch)

Location

De Villermontstraat 9
2550 Kontich
Belgium

This training in-company?

Upon your request we can organize this training for you.