This one-day course provides an overview of the ITIL® service management framework. The aim of this course is to create an understanding into how IT organizations can align their services, processes, people and technology with their business strategy and customer needs. It is an ideal course to bring yourselves and your colleagues in the right service- and process-oriented mindset.
Who should attend this training
Managers and employees of service providers, IT departments and IT organizations, application and project managers.
There are no prerequisites for this training. Just come to the training with an open mind.
You can expect an interactive course with presentations, exercises and case studies. After completing the course, you will also be fully prepared for the certification exam.
The following topics will be discussed during the course:
Make a difference with IT service management
The most important concepts of ITIL4®
The 4 dimensions of IT service management
Create value with the ITIL4® service value system
Co-creation of value with customers and other stakeholders
The guiding principles
Drawing digitizable value streams
Concrete practices of ITIL4®
General management practices
Service management practices
Technical management practices
Governance and continuous improvement
The training is organized in collaboration with Strict, ATO of Peoplecert.
Meet the trainer
Early Bird (until 1 month prior training)
445 EUR (VAT excluded) per person
495 EUR (VAT excluded) per person
From 9 AM to 5 PM
English (unless all attendees speak Dutch)
De Villermontstraat 9
This training in-company?
Upon your request we can organize this training for you.