General info

This is a two-day training course. Select the desired start date at the top right of the screen for practical information regarding the training (location, price, registration, etc.).

Course overview

The ICT sector is irrevocably going into the direction of agile and lean work. More and more companies are using DevOps. ICT is fully involved in digital transformation by thinking along with the business departments. All this should help create value and customer experience. To create and support ICT-services, a lot of companies embrace the ITIL© service management processes.

This means that ICT employees need to get to know these new tendencies and discover their benefits. This will motivate them to replace 'old school' methods with the modern ways of working. During this training, we give a powerful overview that invites the participants to reflect on where these new tendencies can bring added value for their company.

Who should attend this training

Every manager and employee in technology departments who:

• Want to inform themselves of the new tendencies through a balanced overview in one workshop
• Want to find out which good practices are certainly worthwile to use
• Want to create a new mindset for themselves or for colleagues: how do we get out of old school thinking?
• Feel a need to start working differently due to pressure from the business and the changing customer needs.

Course Objectives

The training is pragmatic: we use a minimum amount of theory and provide many pragmatic examples and cases that encourage implementation in your own environment. The aim is to find out what works best for you so that you can come to your own 'framework of common sense', in which your way of working is improved by the concepts you learned about in this training. 

Prerequisites

There are no mandatory prerequisites for this training. 

Course Content

Agile working

• Waterfall versus agile
• Good practices:
  • 'Minimum viable product'
  • Working in iterations
  • Self organizing teams
  • Priortisation of the work
  • Visualizing the work: Kanban
• Exercise

Lean working

• Quality from the source: avoiding waste
• Good practices:
  • Value identification: the hunt for activities that do not instill anything for the customer is open
  • Creating a value stream aimed at customers
  • Simplify mainly to automate
• Exercise

Devops

• Development and Operations work in one team to continuously develop and deploy software.
• Good practices:
  • Reduced Time to market with high quality software     
  • A release is a routine
  • Software eats the world: how to counter 'technical debt' and fragility
  • Automated testing and deploying
  • Version management
  • Deployment pipeline
• Exercise

Digital transformation

• Good practice:
  • From digitisation to digital transformation
  • The customesr wants to do more themselves: how to enable the customer and maximize customer experience
  • How do you recognize digital transformation opportunities?
  • What can you surprise your  competitors by being disruptive?
• Exercise

Create value according to service management processes

• Good practice:
  • What services should always do: to make the customer choose for your products and services, and eliminate as much as possible costs and risks
  • Prioritizing services: not everything is equally important!
  • The 4 dimensions: the right mindset in the organization, the right value streams , the right ICT solutions & infrastructure  and the right suppliers
  • Concrete processes such as (among others) incident-, problem-, request-, configuration- and change management
• Exercise