General info

This is a two-day training course. Select the desired start date at the top right of the screen for practical information regarding the training (location, price, registration, etc.).

Course overview

This two-day training is intended for people who have already followed an ITIL® V3 training and / or have completed the corresponding ITIL® V3 certification. You already have insight into how IT organisations can use the ITIL® service management framework to optimally align their services, processes, people and technology with the business strategy and customer needs. During this course, we will explain the differences with the new version ITIL4®. The main driver is ‘the fourth industrial revolution’: digitisation, Internet of Things and new ways of working within IT service management that are much more "lean" and "agile".

Who should attend this training

Managers and employees of service providers, IT departments and IT organisations, application and project managers. This training is intended for people who already completed an ITIL® V3 training and/or obtained the corresponding ITIL® V3 certification.

Course Objectives

You can expect an interactive course with presentations, exercises and case studies. After completing the course, you will also be fully prepared for the certification exam. 

Prerequisites

You already completed an ITIL® V3 training and/or obtained the corresponding ITIL® V3 certification.

Course Content

The following topics will be discussed during the course:

• Make a difference with IT service management
• The most important concepts of ITIL4®
• The 4 dimensions of IT service management
• Create value with the ITIL4® service value system
• Co-creation of value with customers and other stakeholders
• The guiding principles
• Drawing digitizable value streams
• Concrete practices of ITIL4®
  • General management practices
  • Service management practices
  • Technical management practices
• Governance and continuous improvement

Certification

There is an exam voucher included in the course. You will be able to take the exam via online proctoring on the date of your choice. The exam voucher also includes the Digital Core Guidance eBook. The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, even long after their exam has finished.