How The Campus defines knowledge gaps and training needs

Setting up a training plan for your company can be a rather difficult task. There are lots of things to consider, such as training topics, training formats, and finding the right training partner with skilled trainers to organise the course. But before you can get started with all of that, you first need to define your organisation’s training needs.

Defining your company’s training needs will give you a clear view of the skills and knowledge your employees still need to improve. This will allow you to create a targeted training plan that helps you reach your organisation’s goals.

If you don’t have the time or knowledge to define your company’s training needs yourself, The Campus can assist you in that. In this article, we’ll explain the 5 steps we take in order to define your company’s training needs.

Step 1: Interviews with stakeholders

We will interview management and team leads to learn more about the organisation’s history, and the direction the company wants to head into today. Some companies might want to increase productivity and thus need to upskill their employees, whereas other companies might want to go into a whole new direction and need to reskill their employees completely.

We ask about the organisational goals on the long term and define the skills employees should have for the organisation to reach those goals. Then we’ll ask about the present skillset and compare this to the list of needed skills we defined. We then have a clear view of the knowledge the employees still lack and need to be trained in. This gives us a clear overview of the company’s training needs already.

Step 2: Individual interviews with employees

However, we don’t only consult management when we define a company’s training needs. Employee input is very important to us. That’s why we send our technical coach over to your company to conduct individual interviews with all employees that need to be trained.

The conversations between the employees and our coach will remain confidential to stimulate sharing thoughts and experiences. Our coach will ask about job content and present knowledge to gain insight in the challenges that the employees face every day. Some employees might already have a clear idea as to which skills need improvement. Maybe they have been struggling with a certain technology while management was not even aware that there was any problem.

There’s room for employees to talk about soft skills, personal development and their training preferences as well. Taking the employees’ personal goals into account is vital for employee satisfaction. Allowing employees to pursue their own career goals and interests will make them feel valued, which increases satisfaction and work motivation.

Step 3: Aligning business needs and personal training needs

Thanks to the two previous steps, we shall have clear insight in the training needs defined by business, and the training needs defined by the employees. Now it’s time for us to find the right balance between both sides. We take both organisational goals and the employees’ personal goals into account to make a list of training needs for your organisation.

Step 4: Proposing a fitting training plan

Based on the training needs we defined, we will now start creating a training plan that addresses all pain points. We will contact our partners for professional input on training content and training format. The result is a customised training plan that will take care of all listed training needs, and will help you reach both organisational as well as personal goals.

Step 5: Action!

After proposing a fitting training plan, the next and final step is to take action! We can start setting up the training trajectory that tackles the necessary training topics. Depending on the desired content and format, we can either organise the training course(s) as an in-company trajectory, or enroll your employees to suitable open classroom courses.


Does this sound like a service that could come in handy for you? Would you like to implement a personalised training programme within your organisation? Then fill out our contact form! We’ll get in touch with you as soon as possible to see how we can help.


The Campus, Charlotte Van Rompaey 24 September, 2020
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