2Grips E-Learning: ITIL

Online Service Management training

General information

The ITIL trainings show you the fundamentals of ITIL in a bigger context, with an emphasis on the business and technology world. The trainings answer the questions: how does ITIL work today, and how will it work in the future?

Available ITIL trainings and exams

All prices mentioned are VAT excluded

ITIL4 Foundation
266 EUR for 30 days

ITIL4 expands on previous versions. It provides a practical and flexible basis to support organizations on their journey to digital transformation. It provides an IT and digital operating model for the delivery and operation of tech-enabled products and services.

This ITIL4 Foundation course is the starting point in the new ITIL certification and is required for anyone who wants to follow ITIL courses of a higher level. The online ITIL 4 Foundation training is suitable for anyone working in IT services or considering an IT career.

ITIL4 Foundation Exam
234 EUR

After taking the ITIL4 Foundation course, you can also take the exam. It concerns an online exam wich you can take with a web proctor (PEOPLECERT). You must have completed the ITIL4 Foundation course before requesting an exam voucher. The exam consists of 40 multiple choice questions has a 65% pass mark.

 

ITIL Intermediate Lifecycle
516 EUR for 90 days
Exam: 281 EUR

The ITIL Lifecycle courses consist of five individual qualifications, each based on one of the five ITIL Service Lifecycle core volumes. All modules focus on the process and practice elements used, and the management capabilities needed to deliver quality Service Management practices.

Important to know is that these Intermediate Lifecycle courses should be followed after completing ITIL Foundation. You can combine modules from ITIL Intermediate Lifecycle and ITIL Intermediate Capability according to your own interests and needs.

  • ITIL Service Strategy

  • ITIL Service Transition

  • ITIL Service Design

  • ITIL Service Operation

  • ITIL Continual Service Improvement

ITIL Intermediate Capability
610 EUR for 90 days
Exam: 281 EUR

The ITIL Service Capability courses are suitable for those looking for specialist knowledge in one or more processes. The focus lies on the practical implementation of ITIL practices.

Important to know is that these Intermediate Capability courses should be followed after completing ITIL Foundation. You can combine modules from ITIL Intermediate Lifecycle and ITIL Intermediate Capability according to your own interests and needs.

  • ITIL Operational Support & Analysis

  • ITIL Planning, Protection & Optimisation

  • ITIL Release Control and Validation

  • ITIL Service Offerings and Agreements

 

ITIL Managing Across the Lifecycle (MALC)
685 EUR for 90 days

In this training, you will learn to identify and control business and management issues in IT service management, to manage the planning and implementation of IT service management, and to validate your knowledge across the service lifecycle and assess the value of IT services.

It is important that you already have the ITIL Foundation Certificate before you sign up for this course.

ITIL Managing Across the Lifecycle (MALC) Exam
281 EUR

The ITIL Managing Across the Lifecycle Exam can be taken online with a proctor (PEOPLECERT). Important: you must have must have completed 17 ITIL Credits (2 from Foundation and 15 from Intermediate level study) and have completed the ITIL MALC course before requesting your exam voucher. The exam consists of 50 multiple choice questions and has a 70% pass mark.

 

ITIL Expert
1593 EUR for one year

The ITIL Expert Program includes all ITIL Intermediate courses and MALC. You can choose which of the intermediate modules you want to study. The online ITIL Expert program is a low-cost and easy path to become an ITIL Expert. The ITIL Expert Program gives you 12 months’ access to all intermediate courses, MALC, tutor support, study guides and ITIL Practice exams.

Online exams are available for all modules in the program and are included in the price. Students must have the Foundation certificate before continuing with the Intermediate level, then have a further 15 ITIL credits before progressing to ITIL MALC.

 
 
 

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