2Grips E-Learning: ISO/IEC 20000

Online Service Management training

General information

ISO/IEC 20000 is the international standard for service management. The aim of this course is to understand the structure of the standard and some key terms. You will understand what an organisation needs to do in order to be accredited to the standards.

Available ISO/IEC 20000 trainings and exams

All prices mentioned are VAT excluded

ISO 20000 Foundation
300 EUR for 30 days

The course has 6 modules that cover terminology, structure, concepts and value. The course is suitable for people who work in an organisation that uses service management guidance (like ITIL) to deliver its services.

ISO 20000 Foundation Exam
234 EUR

The ISO 20000 Foundation Exam is an online exam with a web proctor (PEOPLECERT). You must have completed the ISO/IEC 20000 Foundation course before requesting your exam voucher. The exam consists of 40 multiple choice questions and has a 65% pass mark.

 
 

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